Thoughts

Improving my Apartment Complex’s Communication #566

My apartment complex's communication is TERRIBLE. We either get confusing communication, or zero communication. When I left my apartment earlier today. I saw these cones. Had I received any communication as to what is

CookUnity Meal Service: The Food’s Great But the UI Needs Some Help

Some UX and customer service issues with one of the newer prepared meal services, Cook Unity, left me with a bad taste in my mouth.

How to Quell Your Inner Perfectionist

In my work as an organizational coach, the topic of perfectionism comes up A LOT. So I wanted to share some things I do to keep myself from giving in to my own perfectionistic tendencies.

Can I Interest You in Some Word Agreement?

People writing taglines are just making up their own rules. Sometimes this works but sometimes it doesn't.

Missing Information: ReplaceRXLenses

Missing Information: ReplaceRXLenses

My credo as a writer is to "answer questions before they're asked." Here's how I'd improve an ordering page for some eyeglass lenses.

Writing Stronger Taglines

Writing Stronger Taglines

A concise tagline with strong verbs grabs your attention and gives you a good first impression of the company (or person) it’s associated with. Conversely, a rambling tagline with weak verbs and clunky construction might leave you with a “meh” impression.

The One Thing Your Instructions Are Missing

The One Thing Your Instructions Are Missing

There's one piece of information your instructions might be missing that will really help your users.

Quick Fix UI: Rite Aid Prescription Inserts

Quick Fix UI: Rite Aid Prescription Inserts

When you pick up medications at the pharmacy, wouldn't it be nice if you could choose how often to receive those papers that come with them? Here's my quick UI fix to a Rite Aid screen.

Quick Fix UI: The Smiley Ranking

Quick Fix UI: The Smiley Ranking

You've likely seen the "smiley ranking" at stores. IMHO, it could use a little tweak to be more effective.

This is How Apartment Ads Should Be Written

This is How Apartment Ads Should Be Written

When I was trying to find a subletter for one of my apartments, I decided to write the most complete apartment ad in the history of apartment ads.

VIEW RECENT WORK

What Hosting and Domain Companies Don’t Tell You

What Hosting and Domain Companies Don’t Tell You

Did you know you can get a domain for only $1? I'm continually surprised at how some simple facts about domain and hosting practices are unknown to many people and small businesses. I'm going to share some of them here.